12.31
Objective
To further increase my knowledge in the business and IT/IS industry and to apply my experiences, devote my productive work ethic and my technical understanding to a successful organization.
Profile
Good Communicator
Goal and performance oriented
Excellent Leadership skills
9+ years experience in IT industry
Self Motivated
Team Player
Technical Experience
-Operating Systems -
Windows 9x, NT, XP, Vista, 7, 2003/2008 Server R2, Novell, Ubuntu, Xandros, Mac OS X, Novell
-Software / Applications
Microsoft Word, Excel, Outlook, Access, OpenOffice 2.4
Backup Solution: Symantec Ghost, Veritas, Acronis True Image
Deep Freeze
Remote access: RDP, RealVNC, TightVNC, UltraVNC, Netscreen/Cisco VPN clients
iLO (Intergrated Lights Out), PCAnywhere
VMware Workstation and Server
RightNow Technology CRM
Red Hat Command Center (Noc) Monitoring
Nagios Monitoring
IIS 5.0, 6.0, 7.0, PHP4/5, ASP
-Networking and Protocols-
TCP/IP, DHCP, FTP, SFTP, SSTP, DNS, POP, IMAP, SMTP, WAN, RDP,
HTTP, PPTP, L2TP, VPN (Cisco, Netscreen, Citrix Metaframe)
-Database -
MySQL (phpmyadmin, mySQL tools), PostgreSQL (pgAdmin, PhpPgadmin), MS Access
-System Administration -
Active Directory w/ 600+ users
SharePoint Services 3.0, Sharepoint 2010 Foundation
Certificate Authority (AD CS)
Windows Deployment Services
Mulitple domain controllers and replication; ring and hub and spoke infrastructure
RRAS, IAS Radius, WAN, Site to site VPN
Deep Freeze
File Server Domain Root DFS and File Replication
OpenFire XMPP server
Wifi Access and configuration
Blackberry, Treo, Palm setup and configuration
Miscrosoft Exchange Server 2000/2003
Novell Desktop Management Administration and Groupwise e-mail
Server configuration for WIMP and LAMP for web hosting
Microsoft Certifcations
-Microsoft Certified Technology Specialist-
Microsoft Windows Sharepoint Services 3.0
Windows 2008 Network Infrastructure
Windows 2008 Applications Infrastructure
Windows 2008 Active Directory
-Microsoft Certified Information Technology Professional-
Windows 2008 Server Administrator
Windows 2008 Enterprise Administrator
Work History
2007-Present
Stratford School, Saratoga, Ca
IT/System Administrator
As an IT/System Administrator I provide technical support for our end-users which consists of our head office staff and 12+ school campuses around the Bay Area. My IT responsibilities entails:
- Creating and managing a backup and deployment (disaster –recovery) solution for our end-users’ data.
-Perform email management and maintenance
-Engineered, implemented, and manage an Active Directory infrastructure for our schools.
-Implement and manange file servers for our users’ data.
-Create and manage GPO infrastructure to locked down end-user system and to secure our servers.
-Create and implemented remote access and VPN capabilities for our campuses to facilitate efficiency of our minimal IT staff.
-Deployed an internal messaging communication system based on XMPP with OpenFire for our head office staff and campus office administrators.
-Deploy and manage Sharepoint Services to provide user collaboration.
-Assist in department budgeting and provide ideas and the use of technology to reduce cost of ownership and overall expenses.
-Created a curriculum and teach classes to our teachers and staff on basic knowledge of computers, networking, and basic troubleshooting.
2005-2007
OpSource, Santa Clara, Ca
Network Operation Center Supervisor
After a year as a NOC technician that manages and monitored our customers’ servers and network as well as our own I was promoted to a supervisor role. As a supervisor I managed our team members, provide technical guidance, perform the day-to-day operation of the department, and provide performance auditing with weekly reports and monthly evaluations. I also trained new technicians on monitoring, remote accessing, documentation, level 1 and 2 troubleshooting, and the utilization of our RNT ticketing system. As part of the management team I help implemented processes and procedures that increase the effectiveness and efficiency of the department. Throughout my supervising role position I also worked closely with our engineers to learn and help build and implement our customers’ infrastructure of their web servers, application servers, utility servers and DBs. OpSource is a SaaS provider and my position required me and my department to learn our customers’ software and application ranging from, but not limited to On-demand content distribution services, CRM products, email management systems, and communication services.
2001-2003
Fry’s Electronic Corporate Office, San Jose, Ca
Helpdesk / IS Operator / ISP Support
My role at Fry’s electronics was to manage incoming incidents in our system and appropriately assign them to the store-level technicians. I also provided in-house IT support for our corporate office end-users with computer and network issues. As the company added new stores I assisted in installing servers running on Novell with Windows OSes as its clients at the stores and offices. The IT/IS department also ran the Dial-up ISP service of the company were I provided customer support for our ISP users.
2000-2001
Information Express One (IE-ONE), Santa Clara, CA
Computer Technician
I helped maintain and build the company’s workstation and servers. I performed software and hardware upgrades on those systems as the company grew and capacity needed to be increased. I also monitored network traffic and incoming and outgoing emails.
Education
2000-2005
San Jose State University, San Jose, Ca
Bachelor of Science in Business Administration (Concentration in Management)
Studies include Logistics, Materials management, accounting and finance. With additional courses in management information systems.
MISCELLANEOUS
Spartans Running Club
Current member and webmaster of the club’s website
High School Athletic Coach
Head Coach for Track and Field at Andrew Hill. Also assisted coaching for the Cross Country and Wrestling team.
